As consumers increasingly turn to e-commerce for all their shopping needs, speedy fulfillment isn’t just a “nice to have” — it’s the expectation of every online shopping experience. And if logistics companies and their retail partners want a shot at thwarting the ever-looming threat of Amazon Prime, it needs to be a priority. As a
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Postal services are already under pressure because people are sending fewer letters by mail, but Shipping by Amazon could mean their envelope is well and truly licked. Amazon is quietly testing a new service in the US, which would bring the company one step closer to autonomy — and further from the reliance on human
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Call it the “Amazon effect,” but consumers now expect options for two-day, and even same-day delivery. We want what we want, when we want it — from groceries to prescriptions to those sneakers you just had to have … by tomorrow. The boom in customer demand is also creating a boom in jobs —
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Dive Brief: E-commerce logistics costs in the U.S. reached $117.2 billion in 2017, according to a report consulting firm Armstrong & Associates (A&A) provided to Supply Chain Dive. E-commerce costs represent 6.9% of total U.S. logistics costs, an increase from 5.2% in 2016. Amazon’s introduction of Amazon Prime was the “turning point” for e-commerce logistics, A&A said
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Getting the last mile right – on time, intact and accurate – is the ultimate indicator of e-commerce success. Responsible for up to 50 percent of parcel delivery cost, it is an area that remains a huge challenge – and opportunity – for many supply chains. There are so many ways the perfect delivery can
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Dive Brief: In a report regarding how to survive the retail apocalypse, CB Insights noted more grocers are investing in last mile logistics to provide the best grocery home delivery services. For some grocers such as Aldi and Target, that means acquiring personalized grocery delivery startups like Instacart and Shipt. But according to a recent survey
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XPO Logistics has announced the launch of voice tracking for last mile deliveries. From May customers will be able to use their Google Home and Amazon Echo devices to track their orders. The news was revealed in a live demonstration at the Home Delivery World 2018 conference in the US by Mario Harik, XPO’s chief
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Last year, Amazon asked for permission to unlock your front door so it could leave packages inside your home, and a certain number of extremely trusting Amazon Prime subscribers (Amazon won’t say how many) said okay. Now, the tech giant wants to do the same thing with your car. Amazon announced today a new service that gives
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Retailers: Ignore the quality of your fulfillment service at your own risk. According to a new survey by national courier Dropoff, those who don’t deliver when it comes to deliveries are leaving money on the table and risk losing big-spending customers. In a February poll of 995 U.S. shoppers, Dropoff found that speed matters, with 47 percent reporting
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