Survey: Consumers expect e-commerce deliveries within 3 days

Dive Brief:

  • Free shipping, fast delivery times and easy return policies were the most important factors consumers considered when choosing among online retailers, according to a new survey from Hanover Research and LaserShip, a Northeast regional shipping firm.
  • Of the more than 1,000 consumers surveyed, 50% reported leaving behind an online shopping cart due to high delivery fees. Millennial and Generation Z consumers, however, “are willing to pay a premium” for fast shipping.
  • The majority of survey respondents said they expect items purchased online to be delivered in an average of three days or fewer, and free returns are a key factor in deciding where to shop.


Source: Supply Chain Dive “Survey: Consumers expect e-commerce deliveries within 3 days“. (  Morgan Forde. Jan 23, 2019

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