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Value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world. Facing global competition, logistics managers face the double challenge of reducing delivery costs while improving customer service. The increasing commonality of penalties for delays, as used

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The introduction of 5G promises to seriously shake up the relationship we have gotten used to with technology in our homes, workspaces, and even on the road. The wireless technology, thought to be 100 times faster than 4G LTE (according to CTIA), carries the potential to provide us with practical pathways to technology that until recently

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As we enter the home stretch of the holiday season, should small to midsize businesses (SMBs) even try to compete with one-to-two-day delivery times? According to a new study from ShipStation, there’s still hope to win shoppers over — even if retailers can’t afford speedy deliveries (and it doesn’t require a Christmas miracle). Shipping Cost Outweighs Everything, But

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As the year comes to a close, it’s a natural time for companies to look at what worked in 2019 and what didn’t, and make plans for the year ahead. This is especially true for e-commerce companies, as this is their busiest time of year. For these companies, taking a hard look at their order

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Consumers stand to win as the major retail platforms continue to battle it out for market share. What are they winning? More convenience through faster product delivery – and every retailer has their own game plan. Amazon Prime has driven major improvement in shipping logistics and fulfillment – and now it seems that all the

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Providing a great customer experience has long been a key factor in predicting any business’s success. Traditionally, this meant providing customers things like a comfortable place to shop, attentive and courteous sales associates, and a generous return policy. But, like everything else today, new digital technologies and services have dramatically changed what customers expect during

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Dive Brief: Holiday shoppers have four primary delivery concerns, but late-arriving packages top the list for 4 out of 10 online shoppers, according to a survey of 2,550 shoppers conducted by Convey. While 64% of respondents cite costs as the most important shipping factor this year, 62% cited costs last year. The larger and more

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According to a survey published by Dresner Advisory Services, over 50% of companies are using big-data analytics. A closer look reveals that the adoption rate varies significantly by industry, with financial services and telecommunications leading the way, followed by education and healthcare. But the top five includes no mention of logistics. When one thinks about

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The past decade in the road freight industry has seen businesses pushing toward digitalization of legacy processes within logistics operations. Companies are waking up to the prospect that visibility into the supply chain will ultimately help every stakeholder in the ecosystem reduce expenses by improving operational efficiency. The rise of e-commerce also buoys the digitalization

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