ecommerce

Providing a great customer experience has long been a key factor in predicting any business’s success. Traditionally, this meant providing customers things like a comfortable place to shop, attentive and courteous sales associates, and a generous return policy. But, like everything else today, new digital technologies and services have dramatically changed what customers expect during

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Dive Brief: Holiday shoppers have four primary delivery concerns, but late-arriving packages top the list for 4 out of 10 online shoppers, according to a survey of 2,550 shoppers conducted by Convey. While 64% of respondents cite costs as the most important shipping factor this year, 62% cited costs last year. The larger and more

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According to a survey published by Dresner Advisory Services, over 50% of companies are using big-data analytics. A closer look reveals that the adoption rate varies significantly by industry, with financial services and telecommunications leading the way, followed by education and healthcare. But the top five includes no mention of logistics. When one thinks about

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The past decade in the road freight industry has seen businesses pushing toward digitalization of legacy processes within logistics operations. Companies are waking up to the prospect that visibility into the supply chain will ultimately help every stakeholder in the ecosystem reduce expenses by improving operational efficiency. The rise of e-commerce also buoys the digitalization

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Retailers have long held that the customer experience is based on enhanced in-store experience, as well as an equivalent online experience that offers seamless shopping. The study of customer experience has rightfully included strategies that include hiring knowledgeable and highly trained customer service agents and retail salespeople, placing online retail on an equal status to

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September 27, 2019 FleetOptics places No. 1 on The Globe and Mail’s brand-new ranking of Canada’s Top Growing Companies   TORONTO, ONTARIO FleetOptics is pleased to announce it placed No. 1 on the inaugural Report on Business ranking of Canada’s Top Growing Companies. Canada’s Top Growing Companies ranks Canadian companies on three-year revenue growth. FleetOptics

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As businesses evolve and grow their online presence, the shopping habits of their customers have also changed. Consumers today are presented with more options to make a purchase, such as one-click ordering and same-day delivery that make the process of shopping online easier than ever. However, the demand that comes with faster shipping and the

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What Is Final Mile Logistics Management? Modern logistics are a paragon of efficiency and productivity. New technologies allow shippers and carriers to track shipment-level data in painstaking detail and with near-real-time access. Unfortunately, the most crucial part of the shipping journey, final mile logistics, remains susceptible to big problems. To maintain success and avoid unnecessary costs, shippers and

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The exponentially heightened expectations of modern customers makes supply chain logistics far more difficult. Thanks to the Amazon effect, customers want what they want, how they want it and as soon as they want it. Enter one of today’s most-hyped technologies: blockchain. Blockchain for supply chain logistics can enable digital information sharing across a complex

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As consumers become increasingly accustomed to the ease of purchasing online, the growth of ecommerce over the next decade is nothing short of certainty. Then again, the mainstream adoption of ecommerce was gradual, tracing back to the times of the dot com rage, when Amazon was nothing more than just an online bookstore. But now,

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