HEAD OFFICE
4090A Sladeview Cres., Units 1+2
Mississauga, ON L5L 5Y5

QUEBEC
3195 Bedford Ave, Unit 2
Montreal, QC H3S 1G3

BRITISH COLUMBIA
12980 Mitchell Rd, Unit 120
Richmond, BC V6V 1M8

inquiries@fleetopticsinc.com

Tel: +1 416.398.0999

Fax: +1 905.273.4040

FLEETOPTICS INC. ACCESS


TRACK MY PACKAGE


Tel: +1 416.398.0999

Fax: +1 905.273.4040

 

FAQ

You've Got Questions. We've Got The Answers.

Frequently Asked Questions

Should you have a question not answered in this section, please do not hesitate to contact us directly – we would be more than pleased to follow up with your inquiry.

Frequently Asked Questions

Should you have a question not answered in this section, please do not hesitate to contact us directly – we would be more than pleased to follow up with your inquiry.

General Questions

What is FleetOptics Access, and who is it best suited for?

FleetOptics Inc. Access is a suite of web-based tools that provides both Final-Mile Logistics clients, and their drivers access to real-time information and metrics about their shipments. Our technology provides all the capabilities to help you locate your fleet and measure speed, hard breaking and other driver patterns that are important to you. All users can view customer inquiries, daily driver sheets and collect real-time reports to improve decision making via our tools for costing per stop/unit, financial reporting and fleet wide KPI’s.

What type of metrics and analytics do I have access to?

FleetOptics Inc. Access provides analytics including, but not limited to:

 

  • Real-time Updates
  • Detailed Route
  • Start/Stop Locations
  • Time at Location
  • Travel Time
  • Geo-fenced Locations In The GTA
  • Planning
  • Time in & Time Out At Every Stop
  • BOL information
  • Drivers Activity Summarized For The Day With Accurate Cost
  • Weekly Summary of Cost By Truck
  • Sort Your Costs By Customer, Driver, Delay Time, Weight, Piece, Cubic Foot Or Any Other Metrics Important To You
  • Monthly Summary Measuring KPI’s
What type of information and/or documentation can drivers capture?

FleetOptics Inc. drivers are are able to capture and input:

 

  • Electronic Signature Capture
  • Document Management
  • Order Processing Metrics
  • Pieces
  • Cube
  • Linear feet
  • Any Measurable Requirement
  • BOL Information
  • Images / Photos
  • PDF Documents
Can I download my reports as an Excel Spreadsheet or .CSV?

Yes!

 

All reports generated within the FleetOptics Inc. portal can be exported to both Excel .XLS and .CSV formats quickly and easily.

How does FleetOptics save my business money?

By combining the transparent accuracy of analytic data with Final-Mile Logistics Services, we provide our customers a more efficient way to manage the entire delivery process and reduce overall costs.

 

  • FleetOptics Inc. Access is a web based suite of tools, so there is nothing to download or host locally
  • Open interface data can be integrated in to your back-office systems, if required
  • System generated custom daily driver sheets that are clean & legible
  • Summary cost per day; no accruals or guessing at month end
  • Analytics provided through detailed reports
  • All data is available for export in multiple formats including CSV (.csv) and Excel (.xls)

Technical Related

Can I use FleetOptics Access on more than one computer or smartphone?

Yes!

 

FleetOptics Inc. Access can be accessed via any computer or smartphone with a connection to the internet. Multiple users and administrator roles are possible within Access itself, ensuring all authorized users within your company have 24/7 access.

What are the minimum system requirements to adequately use the FleetOptics portal?

In a general sense, it is always prudent to keep your enterprise-level systems up-to-date with the most current operating systems and software. The following configurations/requirements are recommended, but not a prerequisite:

 

Windows-Based: Windows XP SP3 64-Bit or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X Or Newer / Mozilla Firefox 54.0.X or Newer

Macintosh-Based: Max OS 10.9 Mavericks or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X or Newer / Safari 10.X.X Or Newer

Android Devices: Nougat 7.X.X Or Newer

iOS Devices: iOS 10.x.X Or Newer (iPhone 5S or Newer Recommended)

LAN Internet Connection: Cable, DSL or Faster

Wireless Data Connection: LTE-Supported

Is there a smartphone application?

Yes!

 

Presently, FleetOptics Inc. Access runs natively on all Android-based devices, with plans for Apple devices available in the near future.

Where can I ask a technical or how-to question not listed here on the web site?

Have a technical inquiry, or a how-to question not covered in this section? No Problem! We would be more than pleased to answer any inquiry you may have directly.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

Where can I find the manual and/or additional documentation?

FleetOptics Inc. Access and functionality has been designed from the ground up to ensure instant usability, in a “familiar” environment.

 

As such, we felt there was little to no need for additional documentation. The hallmark of any successful suite of software tools is indeed, its user interface, user experience and overall ease of use.

 

Additionally, you, as our customer or  driver have access to personalized, face-to-face training and workshops that are available on-demand, whenever the need arises.

 

All new customers and drivers participate in these personalized training sessions as part of the familiarization process with our portal.

Account / Billing Related

I Forgot My Access Credentials To FleetOptics Access! What do i do?

No problem! It happens!

 

Should you or any of your authorized team members misplace or forget their access credentials to FleetOptics Inc. Access, we would be more than pleased to manually reset them at a moments notice, and resend them to you.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

I am having trouble logging into the portal. Please help!

Generally speaking, portal access issues are largely internet/data connectivity issues on our client or owner/operator end. Best practices dictate that you first reset any router, wi-fi or data connections on the device or terminal you are using to restore internet connectivity.

 

If the problem persists, we strongly encourage you to first liaise with your IT provider and/or ISP before contacting the FleetOptics Inc. team.

 

Should connectivity not be restored to FleetOptics Inc. Access after completing the above processes, please do not hesitate to contact us directly. We would be pleased to explore the issue alongside you.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

Can I set up multiple logins and/or administrator roles in FleetOptics Access?

Yes!

 

Multiple administrator and user roles can be created with differing privileges and access.

Want To Learn More About FleetOptics Inc. Access?

Want To Learn More About FleetOptics Inc. Access?