For many of us, December was a holiday season marked by last-minute, next-day Amazon deliveries. As boxes filled with your sister’s fleece sweater and your nephew’s LEGO kit piled up in your hallway, you might have paused over the environmental effects of all that packaging. But just as big of a sustainability culprit are the

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The Evolution of Retail Site Selection The historical model has been based on the centroid model, based on service to the store. The idea would be, “Hey, we’re going to locate our central distribution center around, say, 100 stores,” and really the driver there was transportation, and second would be labor. The transportation savings will

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Value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries but a minimum requirement in both the consumer and business world. Facing global competition, logistics managers face the double challenge of reducing delivery costs while improving customer service. The increasing commonality of penalties for delays, as used

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The introduction of 5G promises to seriously shake up the relationship we have gotten used to with technology in our homes, workspaces, and even on the road. The wireless technology, thought to be 100 times faster than 4G LTE (according to CTIA), carries the potential to provide us with practical pathways to technology that until recently

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As we enter the home stretch of the holiday season, should small to midsize businesses (SMBs) even try to compete with one-to-two-day delivery times? According to a new study from ShipStation, there’s still hope to win shoppers over — even if retailers can’t afford speedy deliveries (and it doesn’t require a Christmas miracle). Shipping Cost Outweighs Everything, But

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As the year comes to a close, it’s a natural time for companies to look at what worked in 2019 and what didn’t, and make plans for the year ahead. This is especially true for e-commerce companies, as this is their busiest time of year. For these companies, taking a hard look at their order

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Consumers stand to win as the major retail platforms continue to battle it out for market share. What are they winning? More convenience through faster product delivery – and every retailer has their own game plan. Amazon Prime has driven major improvement in shipping logistics and fulfillment – and now it seems that all the

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Providing a great customer experience has long been a key factor in predicting any business’s success. Traditionally, this meant providing customers things like a comfortable place to shop, attentive and courteous sales associates, and a generous return policy. But, like everything else today, new digital technologies and services have dramatically changed what customers expect during

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Dive Brief: Holiday shoppers have four primary delivery concerns, but late-arriving packages top the list for 4 out of 10 online shoppers, according to a survey of 2,550 shoppers conducted by Convey. While 64% of respondents cite costs as the most important shipping factor this year, 62% cited costs last year. The larger and more

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